Saskia Baltrusch

214 Chapter 8 Table 2: Participants’ characteristics Pseudonym Group Age Occupation Years of Employment Main tasks Rico FG 37 Luggage handler 9 years Loading and unloading conveyor belts Roel FG 52 Luggage handler 26 years Loading and unloading containers with a robot Timo FG 49 Luggage handler 21 years Loading and unloading conveyor belts and containers Driving vehicle Pim FG 50 Luggage handler Ergo Coach 23 years Loading and unloading conveyor belts and containers Driving vehicle Advising employees and managers Hendrik DI 50 Manager 21 years Team Leader Martijn DI 51 Manager 28 years Process Coordinator FG= Focus Group; DI= Double Interview The main categories derived from the focus group discussion and the double interview contributing to the acceptability of an exoskeleton were: “Working conditions”, “Use of Lifting Devices”, “Prevention of Low Back Pain”, “Acceptability and Usability of a spinal exoskeleton” and “Implementation at the Workplace”. Working conditions High workload Luggage handlers agreed on liking their occupation, but considered their workload as high when talking about their working conditions. Due to short times between flights, there is only little time to load or unload luggage, creating high work intensity and short rest time. Additionally, the number of employees had been reduced in recent years, which had caused an increased workload. The process coordinator confirmed that: “[…] you do have a continuous work pressure. (Martijn, Process Coordinator)