Saskia Baltrusch

220 Chapter 8 “[…] if you indeed have something around your body and you can just do your work without restrictions, but it does help in the physical support […] then you perceive it as if you can still do your human movements, in the dynamics like you want it. In terms of speed, of whatever, of how you turn.” (Martijn, Process Coordinator) Wear-resistant and comfortable design The team leader noted that the exoskeleton should be wear-resistant, “[…] you are working [in the luggage hall] you can hit a cart, and then it’s damaged and then it’s not usable anymore.”(Hendrik, Team Leader) and comfortable, considering that it will be worn during a whole working day. The process coordinator agreed on those points. He suggested to cover the parts of the exoskeleton with a smooth material: “[…] so a practical closed-off structure, so that nothing can get stuck in it.” (Martijn, Process Coordinator) This would also help to deal with limited space, such as handling luggage inside the airplane. Implementation at the Workplace Visibility The luggage handlers reached consensus that: they would not mind to be seen when wearing the exoskeleton at the workplace. The team leader questioned that in the double interview. He remarked that he would see the exoskeleton as part of the work clothes, while his colleagues might have difficulties with being seen. The process coordinator talked about a