Saskia Baltrusch

221 Chapter 8 “[…] a man’s world […]” (Martijn, Process Coordinator) in which the design of the exoskeleton effects the acceptance to use it. Adapting the colour of the exoskeleton to the colour of the working clothes makes it less visible and more likely to be worn. Contractual obligation Both, the focus group and the participants in the double interview, focused their discussion on whether the use of an exoskeleton should be contractually obliged . The majority believed that wearing an exoskeleton, especially when suffering from low back pain, is important. Still, luggage handlers agreed on the fact that: a contractual obligation would be too stringent. The process coordinator, however, recommended an obligation: “[…] and then not only from the management perspective, but also from the human perspective to protect people against themselves […]” (Martijn, Process Coordinator) He took the example of safety shoes to state his point that by giving employees the choice to wear a “protective” device, the majority would choose against it: “ […] I think if you went into the luggage hall tomorrow and said something like guys if you don’t want to wear safety shoes then you don’t have to, then I think 80% of the people would walk around in sneakers or shoes they like the most.” (Martijn, Process Coordinator) Both, the process coordinator and the team leader thought that one reason for this behaviour is the fact that employees want to be individual and like to wear clothes that express their personality. Prevention or treatment An issue that came up in the focus group discussion was whether the exoskeleton would be worn for dealing with current low back problems or to prevent from an onset of low back pain. Luggage handlers were all open to wearing it, but did 8