Ietje Perfors

146 Chapter 6 Patient satisfaction Satisfaction with overall cancer care Patient satisfactionwithoverall cancer care on theNRS (0-10 scale) didnot differ between groups (T5: intervention 8.0 (SD±1.3), control 8.0 (SD±1.3)) (Table 2). Satisfaction with care delivered by GP Between diagnosis and T3, 37 (48%) patients of the intervention group and 22 (29%) patients of the control group had received care from their GP. Among these patients, satisfaction with GP care at T3 did not differ between the intervention and control group (Table 4). From diagnosis till three months after treatment (T0-T5), 38 (49%) patients in the intervention group and 31 (40%) in the control group had received care from their GP. At T5, among these patients, patient satisfaction scores were significantly lower in the intervention group as compared to the control group on three subscales, i.e., Quality: between-group difference -14,2 (95% CI -27,0;-1,3), Availability: -15,9 (95% CI -29,1;-2,6) and Information provision -15.2 (95% CI -29.1;-1.4). Technical skills -9.9 (95% CI -21.6;1.7) scored non-significantly lower (Table 4). On the questionnaire scale, the mean satisfaction scores at T5 correspond with a “Reasonably - Very Good” (score 40/100 to 80/100) in the intervention group compared to “Good - Very Good” (score 60/100 to 80/100) in the control group. Satisfaction with care delivered by nurse At T3, 33 (43%) patients of the intervention group and 30 (39%) patients of the control group had received care from a nurse. Among these patients, no difference was found in satisfaction with nursing care between the intervention and control group. At T5, 30 (39%) patients of the intervention group and 24 (31%) of the control group had received care from a nurse. Patient satisfaction concerning Experience/Knowledge, Availability, Attention and Willingness were, not significantly, higher in the intervention group compared to the control group (Table 5).