Hester Paanakker

HUMANITY Individual care and support of detainees (helping out practically and emotionally); Personal one-on-one contact with detainees; Treating and approaching detainees with empathy (being sympathetic to moods and behavior resulting from stress and personal problems); Treating and approaching detainees honestly (keeping one’s promises); Treating and approaching detainees with respect and dignity (being polite and acknowledging as fellow man); Monitoring detainee behavior closely; Literally mentioning “humanity of detention” or “humane treatment of detainee”; Care for employees (helping each other out and sincere attention for the well-being of employees); Motivational treatment (a prison-taught approach based on motivational interviewing); Feeling responsible for detainees’ well-being; Personal and tailor-made approach to individual detainees; Acting with integrity towards detainees and colleagues SECURITY Security of detention and/or for detainees (reducing or preventing aggression, violence, unsafe atmosphere); Security awareness (managing tensions through contact); Security of employee (keeping oneself and colleagues safe); Sentencing as punishment; Treating and approaching detainees from a disciplining perspective (setting clear boundaries to desirable and acceptable behavior) TASK EFFECTIVENESS Getting one’s daily chores and tasks done; Doing one’s basic chores and tasks well (in line with penal mission); Box ticking and number obsession (“getting the numbers right”); Ensuring peace and quiet at detainee units; Preventing reputational damage; Getting employees to be as submissive and compliant as possible REINTEGRATION Contributing to detainees’ return to society; Changing mindset and behavior of detainee during detention; Reducing recidivism; Discharge support in cooperation with chain partners (arranging housing, social security disbursements, etc.); Contributing to public safety by keeping criminals of the street; Teaching detainee life skills (work, education, etc.) 104 Chapter 4