Hester Paanakker

3.7.3 Data analysis 77 3.8 Findings 77 3.8.1 Prison officers’ ideal conceptions of craftsmanship 77 3.8.2 Prison officers’ perception of the institutional facilitation of craftsmanship 81 3.9 Discussion 85 3.10 Conclusion 88 PART 2: VALUE CONVERGENCE AND MUTUAL PERCEPTIONS BETWEEN DIFFERENT LEVELS 91 CHAPTER 4 PERCEPTIONS OF THE FRONTLINE CRAFT: ASSESSING VALUE CONVERGENCE BETWEEN POLICY MAKERS, MANAGERS AND STREET-LEVEL PROFESSIONALS IN THE PRISON SECTOR 93 4.1 Introduction 93 4.2 Value understandings and dissemination 96 4.3 Organizational role differences minimize value convergence? 97 4.4 Professional socialization optimizes value convergence? 98 4.5 Values under pressure in the Dutch penal sector 100 4.6 Research methods and data collection 101 4.7 Findings 105 4.7.1 Intergroup difference on values of craftsmanship 105 4.7.2 Mutual perceptions and stereotyping with respect to values of craftsmanship 108 4.8 Discussion 114 4.9 Conclusion 116 CHAPTER 5 VALUE CONTEXTUALITY IN PUBLIC SERVICE DELIVERY. AN ANALYSIS OF STREET-LEVEL CRAFTSMANSHIP AND PUBLIC–PRIVATE PARTNERSHIPS. 119 5.1 Introduction 119 5.2 Good governance in term of values 120 5.3 Value universality or contextuality in governance 122 5.4 Case study I: public craftsmanship at street level 124 5.5 Case study II: public–private partnerships 126 5.6 Conclusion 128 PART 3: THE EFFECTS OF VALUE DIVERGENCE ON PUBLIC SERVICE DELIVERY 131 CHAPTER 6 PUBLIC VALUES IN THE FRONTLINE. THE EFFECT OF VALUE DIVERGENCE IN A CASE STUDY OF THE DUTCH PRISON SECTOR. 133 6.1 Introduction 133 6.2 Theoretical background 135 6.3 Methods and heuristics 137 12