Hester Paanakker

the public considers good governance is, in the end, the proof of the pudding for actual [good or bad] governance” (2014, pp. 225-226). In addition, it is not only about who is governed, but principally also about who governs and the how of governing. In order to create good governance, in the public-private context as well as in the street-level context, one needs formal as well as informal mechanisms that address those values that are considered important. Value contextuality can be visible in interpretation differences between different types of actors, or in practical facilitation problems in sometimes-thorny administrative contexts. Underacknowledging this complexity and failing to address it adequately by means of open and transparent communication cripples governance processes and outcomes. In the end, value management is about the quality of the interaction between those who govern, and, in addition, about how they structure governance processes to pay tribute to central public values in context. 129 Value Contextuality in Public Service Delivery