Hester Paanakker

place on how to finetune policies based on the practical knowledge and experiences of street- level workers. Sometimes, this means adjusting policies to frontline craft, and not the other way around. At a minimum, it seems key for policymakers and public managers to equip frontline professionals to critically assess how and why (as well as why not) they can mold their professional practice to safeguard the values of the frontline craft in a sometimes-thorny administrative context. But for the sake of upholding craftsmanship, job satisfaction and commitment, and the quality of public service delivery, it is equally important to create an organizational climate that does not repel but assilimates street-level values and perspectives, and that equips professionals to voice their concerns when they feel their work(attitudes) are compromised or threatened by value divergence that is grave and problematic, be it perceived or real. 178 Chapter 7