Hester Paanakker

ABOUT THE AUTHOR Hester Paanakker Assistant Professor of Public Administration Nijmegen School of Management Radboud University, Nijmegen The Netherlands Hester Paanakker (1984) obtained a Master’s degree in Public Administration from the Vrije Universiteit Amsterdam (2007, cum laude ), International Development Studies from the University of Amsterdam (2009, cum laude ), and Advanced International Development Studies from the Radboud University, Nijmegen (2010). From 2008 onwards she was employed as lecturer and researcher at the Department of Political Science and Public Administration of the Vrije Universiteit Amsterdam, except for a short gap in 2010 when she worked as a junior policy officer at the Ministry of Foreign Affairs (a side-step some academic colleagues foresaw she would come back to). In 2019, she switched positions to the Radboud University in Nijmegen, her home town. Her research focuses on issues of quality of governance, integrity and ethics of governance, public values, and organizational dynamics and management at implementation level. The topic of her dissertation is the role of values and value convergence in the context of the public craft in frontline service delivery, focusing on how street-level professionals are shaped, facilitated and managed to deliver “good work” in complex and demanding administrative contexts. She published her work in various journals (including The American Review of Public Administration, International Journal of Public Administration, International Journal of Public Sector Management, and Public Integrity), research reports, and book projects, and was the lead editor of an edited volume on “Quality of Governance” with Palgrave Macmillan. 215