Hester Paanakker

Security Awareness (managing tensions through contact) 4 Security of Employee (keeping oneself and colleagues safe) 1 Sentencing as punishment 1 Reintegration (24) Changing mindset and behavior of detainee during detention 10 Contributing to detainees’ return to society 6 Teaching detainee life skills (work, education, etc) 5 Contributing to long term public safety 2 Reducing recidivism 1 Task Effectiveness (9) Ensuring daily peace and quiet 6 Getting daily tasks done 3 Other value orientations in this category were mentioned far less frequently but are nevertheless evidently related to the provision of support and the style of treatment, such as the monitoring of detainee behavior and treating detainees honestly by not making false promises and by keeping one’s word (each mentioned by 3 respondents), or personal one-on-one contact with detainees (mentioned by 2 respondents). Also mentioned explicitly 3 times was motivational treatment, a label for a prison-taught approach to detainees and based on motivational interviewing: ‘Staff members who use this method encourage inmates to participate in activities, help them make plans for when they have served their sentence, and try to hold up a mirror to them’ (Molleman & Van der Broek, 2014, p. 35). This does not mean other respondents found these value orientations irrelevant. Rather, it means they do not seem to consider them as a key indicator of public craftsmanship (or, at least, it did not come spontaneously to mind). Being the first port of call and most important point of contact is a shared characteristic that runs across the value orientations centered around humanity. With that comes a perceived need and obligation to pay genuine attention, to use listening skills (letting detainees blow off steam) and to treat detainees as human beings rather than as mere criminals. In addition, prison officers 51 Craftsmanship at Street Level