Hester Paanakker

detainee, and involves treating detainees with empathy, respect and dignity, honesty, and maintaining personal one-on-one contact with detainees – mentioned by 14, 14, 10, and 12 prison officers respectively. To a large extent, this humane approach is also institutionalized, for instance through training on detainee treatment styles, and reflected in daily practice in, for example, the official mentoring role each prison officer has with a couple of detainees. Safeguarding humanity was reported to have important spill-over effects to the other key values that typify craftsmanship. Table 3.2. Ideal values of public craftsmanship according to prison officers Public craftsmanship: ideal values according to prison officers (N=32) Value categories Qualities of craftsmanship No. of respondents mentioning this Humanity (88) Individual care and support of detainees: helping out practically and emotionally 26 Treating and approaching detainees with empathy: being sympathetic to moods and behavior resulting from stress and personal problems 14 Treating and approaching detainees with respect and dignity: being polite and acknowledge as one’s fellow man 14 Personal one-on-one contact with detainees 12 Treating and approaching detainees honestly: keeping one’s promises 10 Literally mentioned “humanity of detention” or “humane treatment of detainee” without specifying its exact meaning 6 Monitoring detainee behavior 6 Security (45) Treating and approaching detainees from a disciplining perspective: setting clear boundaries to desirable and acceptable behavior 17 79 Mismatch Between Ideals and Institutional Facilitation