Hester Paanakker

mismatch between the lifeworld of intrinsic values and a contrarian systemic environment of unwavering numerical control and performance rhetoric can function to create negativity in staff and thwarts policy implementation. This article has generated a set of propositions for future research into the conception of public craftsmanship and its facilitation at street level. With this research still in its early stages, future studies must examine these dynamics of craftsmanship, and their impact on street-level practice in terms of policy execution, value adherence, and the job experience of public personnel, in a range of frontline public professions, and must raise the level of generality in these findings across different service types and service sectors. We conclude that public craftsmanship is sustained by the successful synchronization of specific qualities in individual craftsmen (personal qualities) and institutional governance settings structured to facilitate such personal skills on the shop floor (institutional qualities). When, for instance, external political or financial pressures make institutional synchronization unfeasible or undesirable, professionals should be equipped to voice their concerns, to understand how policy programs and tools (set out to) tie in with their craftsmanship values, and to learn how they can mold their professional practice to uphold craftsmanship values as well as possible. Here, policymakers and public managers have an important role to play in value acknowledgement and communication. Equipping public professionals to critically assess how and why (as well as why not) they can embed their personal qualities in a sometimes- thorny institutional context, will aid the creation of a conducive environment in which they can deliver on their shared values of craftsmanship. 89 Mismatch Between Ideals and Institutional Facilitation