Hester Paanakker

CHAPTER 1 INTRODUCTION	15
CHAPTER 2 PROFESSIONALISM AND PUBLIC CRAFTSMANSHIP AT STREET LEVEL	35
CHAPTER 3 VALUES OF PUBLIC CRAFTSMANSHIP: THE MISMATCH BETWEEN STREET-LEVEL IDEALS AND INSTITUTIONAL FACILITATION IN THE PRISON SECTOR	65
CHAPTER 4 PERCEPTIONS OF THE FRONTLINE CRAFT: ASSESSING VALUE CONVERGENCE BETWEEN POLICY MAKERS, MANAGERS AND STREET-LEVEL PROFESSIONALS IN THE PRISON SECTOR	93
CHAPTER 5 VALUE CONTEXTUALITY IN PUBLIC SERVICE DELIVERY. AN ANALYSIS OF STREET-LEVEL CRAFTSMANSHIP AND PUBLIC–PRIVATE PARTNERSHIPS.	119
CHAPTER 6 PUBLIC VALUES IN THE FRONTLINE. THE EFFECT OF VALUE DIVERGENCE IN A CASE STUDY OF THE DUTCH PRISON SECTOR.	133
CHAPTER 7 CONCLUSIONS AND DISCUSSION	161
APPENDICES	181
SUMMARY IN ENGLISH	199
SAMENVATTING (SUMMARY IN DUTCH)	207
ABOUT THE AUTHOR	215
REFERENCES	219

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