Annelotte van Bommel

181 Samenvatting REFERENCES 1. Neuhauser D. The Heroes and Martyrs series: job descriptions for health care quality improvement professionals? Qual Saf Health Care 2005;14:230. 2. Best M, Neuhauser D. W Edwards Deming: father of quality management, patient and composer. Qual Saf Health Care 2005 Aug;14:310-2. 3. GZ-report Zichtbare Zorg. Dutch Health Care Inspectorate. http:// www.igj.nl. 10