Govert Veldhuijzen

130 Chapter 6 Table 1s. Continued. Workflow input parameters computer based education Trial site 1 (urban) Trial site 2 (academic) Trial site 3 (urban) Trial site 4 (rural) What percentage of colonoscopy referrals came from gastroenterologists? 45% 60% 45% 35% Invitational process computer based education Number of patients with known e-mail address in patient file 20% 20% 20% 20% Who will call patients to gather the e-mail address? Auxiliary staff Auxiliary staff Auxiliary staff Auxiliary staff How much time did the calling process take (in minutes per patient)? 10 15 12 8 Monitoring of computer based education intakes Who monitors the computer based education intakes and calls patients when no response is returned? Auxiliary staff Auxiliary staff Endoscopy nurse Auxiliary staff How much time did the monitoring process take (in minutes per patient)? 4 5 4 5 Estimated percentage of patients requiring an extra telephone call after no response 15% 30% 15% 5% Administrative work computer based education Who manages the patient information forms returning from the computer based education tool? Auxiliary staff Auxiliary staff Auxiliary staff Auxiliary staff How much time did the administrative process take (in minutes per patient)? 2 3 2 1 Additional nurse counselling session (either via telephone or in the outpatient’s clinic) Actual percentage of patients requiring additional counselling 14% 32% 50% 6%