Govert Veldhuijzen

156 Chapter 8 Table 2. Factor loadings of the exploratory factor analysis Question number Content of question Skills and satisfaction Information before endoscopy Pain and discomfort Information after endoscopy Hospital 1 Information before endoscopy was easy to understand 0.84 2 Information before endoscopy was useful 0.82 3 Opportunity to ask questions about endoscopy 0.41 4 Given explanation was easy to understand 0.82 5 Given explanation was useful in answering questions 0.75 6 Communication skills of endoscopist 0.79 7 Technical skills of endoscopist 0.76 8 Communication skills of other staff 0.66 9 Discomfort during endoscopy 0.72 10 Pain during endoscopy 0.71 11 Discomfort after endoscopy 0.85 12 Pain after endoscopy 0.82 13 Opportunity to ask about findings 0.77 14 Amount of explanation 0.77