Govert Veldhuijzen

184 Chapter 9 17. Lin OS, Schembre DB, Ayub K, Gluck M, McCormick SE, Patterson DJ, et al. Patient satisfaction scores for endoscopic procedures: impact of a survey-collection method. Gastrointestinal endoscopy. 2007;65(6):775-81. 18. Ko HH, Zhang H, Telford JJ, Enns R. Factors influencing patient satisfaction when undergoing endoscopic procedures. Gastrointestinal endoscopy. 2009;69(4):883-91. e1. 19. Harewood G, Yacavone R, Locke III G, Wiersema M. Prospective comparison of endoscopy patient satisfaction surveys: e-mail versus standard mail versus telephone. The American journal of gastroenterology. 2001;96(12):3312-7. 20. Hollander JE, Carr BG. Virtually Perfect? Telemedicine for Covid-19. N Engl J Med. 2020;382(18):1679-81. 21. Schooley B, San Nicolas-Rocca T, Burkhard R. Cloud-based multi-media systems for patient education and adherence: a pilot study to explore patient compliance with colonoscopy procedure preparation. Health Systems. 2019:1-15. 22. Shaheen NJ, Fennerty MB, Bergman JJ. Less Is More: A Minimalist Approach to Endoscopy. Gastroenterology. 2018;154(7):1993-2003.

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