Carl Westin

Contents Summary i 1 Introduction 1 1-1 Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1-2 Problem definition . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1-3 Decision-making mismatches . . . . . . . . . . . . . . . . . . . . 5 1-4 Research goal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1-5 Research approach . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1-6 Research scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1-7 Thesis outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2 Strategic Conformance: A Literature Survey 17 2-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 2-2 Resolving automation acceptance issues . . . . . . . . . . . . . . 20 2-2-1 Technology-centered automation . . . . . . . . . . . . . . 21 2-2-2 Heuristic forms of automation . . . . . . . . . . . . . . . 23 2-2-3 Individual-sensitive automation . . . . . . . . . . . . . . . 25 2-3 Toward a new perspective . . . . . . . . . . . . . . . . . . . . . . 26 2-3-1 IDT and the adoption process . . . . . . . . . . . . . . . . 27 2-3-2 Technology acceptance theories . . . . . . . . . . . . . . . 27 2-3-3 Synthesizing acceptance models across communities . . . 28 2-4 Strategic conformance . . . . . . . . . . . . . . . . . . . . . . . . 29 2-4-1 Complementing existing constructs . . . . . . . . . . . . . 29 2-4-2 Acknowledging individual preferences and diversity . . . . 31 2-4-3 Encompassing process and product . . . . . . . . . . . . . 33 2-5 Limitations and pitfalls of strategic conformance . . . . . . . . . 34