Jeroen van de Pol

118 Chapter 5.1 Table 1: Cognitive pharmaceutical services and convenience used to determin preferences and importance regarding availability. CPS Convenience Determining preferences Provision of extensive information regarding medication Community pharmacy being close by Possibility for a private consultation with the pharmacist Short waiting times Special services for patients with chronic diseases Extended opening hours Determining importance of availability Advice regarding medication A reminder to repeat a prescription Possibility for a private consultation to discuss the medication A dispensing robot allowing for 24/7 collection of medication Organizing walk-in consultation hours to speak with a pharmacist Delivering medication at home Possibility of offering individualized drug dispensing systems (e.g. multidose dispensing) Providing a separate consultation room Pharmacy employees that have specific knowledge regarding certain chronic diseases Special services for patients with chronic diseases (e.g. measuring blood pressure) A pharmacy employee to visit at home after a hospital discharge A yearly clinical medication review led by the pharmacist Covariates Demographics such as age, gender, educational level, ethnicity, number of chronic diseases, and medicines in use were collected and included as covariates in the analysis. Level of education ranked low, middle, or high. Low is regarded as no education, primary school, or prevocational education. Middle is considered secondary or vocational education. High is considered professional higher education or university. Ethnicity was defined as people with a migratory background having at least one parent with another nationality. In addition, respondents were questioned on their opinion regarding the community pharmacist as a healthcare provider. The opinion of the general public on the pharmacist was also included as covariate. Respondents views on the pharmacist as a healthcare provider were scored on a Likert scale: fully agree (+2), agree (+1), disagree (-1), or fully disagree (-2).