Jeroen van de Pol

32 Chapter 2.1 Most participants were women and were on average 40 years old (table 2), consistent with Dutch employment statistics for pharmacists [25]. The participants had an average of about 15 years of working experience and showed a response rate of 72.4% on average on presented alerts. Throughout the workweek, community pharmacists spent most time (51.7%) on professional activities, with CPS, the dispensing process, and checking prescriptions being the most frequently recorded activities (table 3, figures 2 and 3). Table 3: Average and median percentage of time (with interquartile range) community pharmacists spend on various activity groups. Main activity Average ± SD (%) N = 91 Median (%) N = 91 Interquartile range (IQR) (%) Cognitive pharmaceutical services 14.2 ± 8.2 14.3 7.8 – 19.4 Logistics 5.0 ± 4.2 3.8 1.7 – 6.8 Organizational activities 8.7 ± 7.5 6.3 2.8 – 12.5 Quality assurance 2.9 ± 3.0 1.9 0.0 – 4.5 Human resource management 7.0 ± 6.2 5.4 3.0 – 8.9 Household chores 1.7 ± 2.1 1.0 0.0 – 3.0 Finances 6.1 ± 7.4 3.6 1.4 – 8.1 Dispensing process 15.7 ± 10.6 14.7 8.1 – 22.2 Final check of prescription 15.9 ± 7.3 14.9 11.1 – 20.5 Clinical risk management 5.7 ± 5.1 4.5 1.7 – 8.6 Education 5.4 ± 5.0 4.5 1.6 – 8.7 Rest 5.5 ± 3.9 5.2 2.3 – 8.1 Non-professional encounters and other 6.3 ± 3.8 6.1 3.2 – 8.3 Professional 51.5 ± 12.2 53.2 42.9 – 60.4 Semi-professional 35.4 ± 10.7 35.7 28.0 – 41.3 Non-professional 13.1 ± 6.8 12.2 8.0 – 16.5