Jeroen van de Pol

72 Chapter 3 # Activity Activity group Group 1 Group 2 Group 3 6 Releasing a compounded drug Logistics 0* -1* 1* 14 Judging pharmacotherapeutic and pharmaceutical rationality of requested compounded drugs Logistics 1 -2* 2 15+ Finding an alternative supplier in case of drug shortages Logistics -1 -2 -1 20 Filling prescriptions and checking filled prescriptions Logistics -2* 1* -3* 24 Judging the need to repeat a prescription Logistics 1* 0 0 36 Processing a prescription into the pharmacy information system Logistics -1* 2* -2* 39 Dispensing a filled prescription to a patient Logistics 0* 3* -1* 10 Salary administration PM -3* -3 -2 12 Looking for a refresher course for supporting pharmacy staff PM 0* -1* 0* 16+ Making a work schedule PM -2 -2 -2 19 Accounting PM -3* -3 -3 21 Performance appraisal of supporting staff PM 1* 0* 3* 23 Cashing out the cash register PM -4* -1* -3* 26 Checking financial indicators PM -1 -1 1* 29 Claiming provided medicine and care related activities at healthcare insurer PM -2* 1* 0* 32 Organizing a staff work meeting PM 0* 1 1 40 Administrative tasks for patients (e.g. credit or cancelling an invoice) PM -3* -1 -1 8 Perform and analyze the results from customer satisfaction research QA 0 0 1* 11 Performing a prospective risk analysis QA 0* -1* 1* 25 Analyze complaints by customers and mistakes made at the pharmacy QA 0 1 2 30 Updating the quality manual QA -1 0 0* 47 Final check of dispensed prescriptions QA 1* 4 3 48 Checking the clinical risk management alerts (e.g. drug-drug interactions) QA 2* 3* 4* 37 Maintenance of electronical equipment Other -4* 0* -1* 31 Informal contact with patients and healthcare providers Other 2 0* 2 35 Post graduate education or reading professional literature Other 3* 0* 3*