Jeroen van de Pol

73 How community pharmacists prioritize cognitive pharmaceutical services 3 Figure 2 shows how typical pharmacists in the three groups ranked the activity groups. All groups regard CPS as important (Q-grid score > 0). Group 1 ranks CPS as most important, while group 2 and 3 rank quality assurance as most important. Logistics and pharmacy management are both considered as not important (Q-grid score < 0) by all three groups. Figure 2: Distribution of average preferences per activity group. The results show that participants have a shared understanding regarding some specific activities. All pharmacists give high priority to activities related to CPS, such as those that are associated with medication review (activity 41, 42 and 44). However, the pharmacists in group 2 and 3 rated a patient interview less important compared to the pharmacists in group 1. Quality assurance (QA) in the form of checking prescriptions and clinical risk management alerts (activity 47 and 48) are also considered important by all. Some activities regarding Pharmacy management (PM) or logistics were considered not important by all participants, such as salary administration or stock taking. Group 1 gives less priority to Pharmacy management (PM) and Quality assurance (QA) (figure 2). The differences in prioritization of PM are mostly due to differences in the ranking of activities considering personnel (activity 21) or financial management (activity 29 and 40).