2 The effect of training and education at the outpatient clinic 35 (supplementary appendix 3). When looking at the interventions separately, no significant difference in median satisfaction score with and without the intervention was observed (before physicians’ training 8.0 (IQR 8.0-9.0), after training 8.5 (IQR 8.0-9.5), p=0.476; without conversation aid 8.5 (IQR 8.0-9.25), with conversation aid 8.0 (IQR 8.0-9.0), p=0.106). Figure 1. Diagram of the patient-participant flow * did not answer the phone at multiple occasions ** consultation cancelled due to car traffic, car trouble, reschedule of the appointment for other reasons, sudden change to telephone consult
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