108 Chapter 4 5. Usability of the KLIK PROM portal According to 71.6% of the clinicians, the KLIK portal is easy to use (19.6% neutral, 8.8% disagree) and 83.8% of the clinicians indicated that the KLIK portal has an attractive lay-out (15.5% neutral, 0.7% disagree). 6. Satisfaction with PROMs and feedback In general, 64.9% of the clinicians were satisfied with the selected PROMs (Table 4). Reasons why clinicians were not satisfied with the PROMs were too many PROMs, PROMs are not suitable for every patient and not all PROMs are available in multiple languages. Regarding the feedback of answers of the PROMs, 80.4% of the clinicians were satisfied with the feedback in the overall KLIK ePROfile. In the KLIK ePROfile the individual items in traffic light colors (Figure 1a) were viewed most frequently by the clinicians (84.7%). Of these traffic light colors, clinicians discussed the red answers most often with patients/parents (84.7%), followed by orange (58.4%) and green answers (34.3%). The graphs (scores over time resp. comparison with peers) are discussed by 47.4% resp. 33.6% of the clinicians. Clinicians thought that the traffic light colors of the KLIK ePROfile are most important (median = 72), followed by literal answers (median = 71) and graphs (median = 70) (Figure 1b), reported on a VAS, ranging from 0 (not important) to 100 (very important). 7. Support KLIK expert team 82.5% of the clinicians indicated to know where to ask their questions regarding the use of the KLIK PROM portal (10.1% neutral, 7.4% disagree) and 71.6% indicated that there is enough support from the KLIK expert team (25.7% neutral, 2.7% disagree).
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