Chapter 4 102 coping. Questions include communication strategies that can be used to cope with hearing loss, such as to dominate conversations (maladaptive behavior), to ask for a repeat twice (verbal coping), and to watch person’s face (non-verbal coping). The domain PA consists of the scales self-acceptance, acceptance of hearing loss, and stress and withdrawal. Questions include feelings, attitudes, and self-concept that have an effect on interpersonal relationships, such as to feel embarrassed to ask for repeat (selfacceptance), to have difficulties to admit the hearing problem to others (acceptance of hearing loss), and to withdraw from social talks because of hearing loss (stress and withdrawal). Responses are givenona 5-point scale and the scores forCS andPAconsist of the sum score of the scales. Higher scores represent more adequate CS and PA. Need For Recovery We assessed theNFR using theNFR scale from theQuestionnaire on the Experience and Evaluation of Work 2.0 (QEEW 2.0) (Van Veldhoven et al., 2015). This scale includes six statements with four response categories that assess indicators of fatigue, such as reduced concentration or feeling exhausted at the end of a working day. The sum score is converted to a scale score (percentage of the maximum score) that ranges from 0 to 100, with a higher score denoting higher levels of NFR. Statistical analysis Descriptive data are provided of the measurements at T0 and T1 at case level. Change scores are calculated and visualized in scatterplots. For employees of both AC’s, we present median scores and the range of the change scores. Results At AC1, 4 employees of 3 different training groups were eligible for inclusion. They all completed the questionnaire at T0 and T1. At AC2, 9 employees of 3 different training groups were eligible for inclusion. Of these employees, 4 were excluded, because the follow-up questionnaire was not completed. The other 5 employees completed the questionnaire at T0 and T1. The baseline characteristics are presented in Table 2. The employees, 6 females and 3 males, were aged between 49 and 64 and work 20 to 60 hours per week in various professions. Their degree of hearing loss was mild to moderate and except for one employee, they were all hearing aid users.
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