Chapter 4 104 The outcomes are summarized in Table 3, Figure 1, and Figure 2. Without considering clinical or statistical significance, the CS score was more favorable after the communication training in 3 of the 4 employees of AC1 and in all employees of AC2. Change scores ranged from -6 to 12 at AC1 and from 1 to 25 at AC2 (positive change scores represent improvement). A more favorable PA score was observed in 2 of the 5 employees of AC1 and in 4 of the 5 employees of AC2. Change scores ranged from -5 to 12 at AC 1 and from -1 to 24 at AC2 (positive change scores represent improvement). The NFR score was more favorable in 1 of the 4 employees of AC1 and in 3 of the 5 employees of AC2. Change scores ranged from -11 to 28 at AC1 and from -22 to 34 at AC2 (negative change scores represent improvement). Figure 1. Scatterplot of the communication strategies scores before (T0) and directly after (T1) a communication group-training at AC1 (n = 4) and AC2 (n = 5). Dots above the diagonal represent improvement in the communication strategies
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