109 THE STORE-AND-FORWARD TELEMEDICINE SERVICE USER-SATISFACTION QUESTIONNAIRE options using a 5-point Likert scale ranging from 1 = “strongly disagree” to 5 = “strongly agree” and the non-substantive singular option “I do not know or not applicable” (NA). The 5-point Likert questions were all mandatory except for three reimbursement items. The “NA” option was introduced to adapt the questionnaire to HCPs of all disciplines. Phase 2: validation SAF-TSUQ Subjects and data collection In total 224 of 2179 invited HCPs (10%) completed the questionnaire including 43 respondents reporting that they were not sure whether they worked with the Ksyos platform. The data of the remaining 181 HCP that completed all 61-items was eligible for analyses. Survey completion time was 9 min and 43 s on average (n = 173; SD: 6.6 min; Min = 3 min, Max = 46 min). Eight outliers with completion times of 1 (n = 6), 6 (n = 1), or 15 (n = 1) hours were excluded from this calculation. Table 6.1 summarizes the characteristics of the responding 181 HCPs; 55% were female, 29% aged between 55 and 64 years, 34% were GPs, and 97% rated their computer skills as sufficient, good, or excellent. Most respondents worked daily or weekly (62%) with the platform and 38% had been working with the telemedicine organization for >5 years. Table 6.1: Characteristics of questionnaire respondents n =181. Respondents (%) Age (years) 18-24 5 (2.8) 25-34 23 (12.7) 35-44 45 (24.9) 45-54 48 (26.5) 55-64 53 (29.3) 65+ 7 (3.9) Gender Female 99 (54.7) Male 81 (44.8) Prefer not to say 1 (0.5) Occupationa General practitioner 61 (33.7) Medical specialist 48 (26.5) Physician assistant 7 (3.9) General practice assistant 26 (14.4) Optometrist 26 (14.4) Care manager 2 (1.1) Other 13 (7.2) 6
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