180 Chapter 6 Availability of Help Employees also talked about the availability of help from supervisors. The majority was satisfied with the available help, as in almost every interview it was indicated that asking questions was always possible: E16: “I always notice that if I have a question and they (supervisor) are in the office, I walk to the office and then I ask: ‘would you like to help?’” (Man, 36 years). This was an important reason for employees being satisfied with the guidance that they receive, because employees were happy to have the opportunity to receive help and that supervisors notice when employees need help. However, some employees stated that they needed to initiate asking for help. Moreover, an employee described that, despite the possibility to always ask questions, the supervisor had little time for the employee. Another employee said that due to pressure at work the supervisor was sometimes unable to ask questions when he did not understand his work tasks: E7: “Sometimes he says: ’not now, can you come back later? I’m busy or I have to go to a meeting ‘. Then I have to wait.” (Woman, 61 years). Planned meetings between the supervisor and employee sometimes had been rescheduled due to a lack of time from the supervisor. Employees indicated that they would like their supervisor to always be available for questions and that they would like their supervisor to be more present in the workplace. Appreciation Appreciation was another skill that was regularly mentioned during the interviews. Employees indicated that they received appreciation and compliments for their work, and that compliments from supervisors gave them more motivation to work. One employee indicated that they received more compliments after the training. On the other hand, some employees mentioned that their supervisor showed little appreciation for their work because they received almost no compliment. E5: “We walk like 36 or 40 hours per week, only by foot, walking, walking, walking, and then it’s not even: ‘guys you are doing a good job’.” (Woman, 21 years). “Mentorwijs” A number of abovementioned skills have changed and improved among supervisors by participating in the Mentorwijs training. Employees mentioned in the interviews that there was a difference in skills after supervisors followed the training, but it was difficult for employees to identify what this difference was. Employees also remained satisfied with the guidance of their supervisors
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