85 Development and evalutation of the Hospital Hero app 4 experience journey mapping Concept development Identi cation journey steps Identi cation Experience touchpoints Ideal hospital journey Pains and gains Experience qualities List of assumptions PROTOTYPE Phase 2 Phase 2a low-tech prototype Interactive clickable prototype testing Paper prototype testing List of key features User stories Phase 2a high-tech prototype Wireframe design Working prototype Usability testing Feedback and insight UX and UI DISCOVER Identify and analyse user needs PROTOTYPE AND TEST Test solution in iterative cylce testing and evaluation Product development Back-end programming For-end programming Content creation Feedback and insights UI Interaction and experience simulation MVP development Qualitative evaluation REALIZE Translate user feedback to a Minimal Viable Product REALIZE Phase 3 EVALUATE Phase 4 Pilot study Interviews and observations In-depth insights use, usability and user-experience Survey (SUS, UEQ-S) Quantitative evaluation Log data app usage EVALUATE Evaluate the solution in a real-world setting STUDY 1 STUDY 2 How might we question DISCOVER Phase 1 Figure 1. Schematic overview of study design of study 1 and study 2, mapped onto participatory design phases. UX, user-experience; UI, user-interaction; SUS, system usability scale; UEQ-S, User Experience Questionnaire Short version;
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