89 Development and evalutation of the Hospital Hero app 4 support). Children can search for and collect animals in the hospital by scanning QR codes (distraction). Every three months, the children can search for new animals, found at new hiding places to keep the app engaging over time. The concept was visualized into the Hospital Hero journey scheme. For each step in the journey, the scheme included a detailed description of the desired interaction moments between child and app, child and caregiver, and child and healthcare provider, as well as a set of assumptions (see Figure 2 for an exert of the concept Hospital Hero journey and Additional File 1 for the full concept and assumptions). Figure 2. Part of the Hospital Hero concept journey including the desired experience qualities and design assumptions.
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