91 Development and evalutation of the Hospital Hero app 4 Table 1. List of key functionalities and user stories of the Hospital Hero app Key functionalities User stories Onboarding Onboarding screens explain the setup of the app (journey map and hidden animals) to the child in visual way. Journey map Children can see the separate steps of the (anticipated) hospital journey and navigate between them. Information per step Children can read information on what to expect at each step in the map and see a picture of the room or another relevant image. Preparation video Children and caregivers have the option to watch a short animation video explaining what happens during the blood drawing procedure, what the child can expect and certain preference they may have (e.g. sit on caregivers lap or alone). Animal search game Children can collect animals by scanning QR codes which are hidden in the waiting room, in the room where the child is measured, in the consultation room and in the blood drawing room. Children can scan a QR code using the smartphone’s camera. Children hear a happy tune when the animal is collected. The animal is automatically added to their animal collection. Animal collection Children can access their animal collection any time and read fun facts about the animals they collected. A silhouette indicates that the animal still needs to be found. Favourite animal game Children can select their favourite animal from a list of animals. The favourite animal joins them on their journey through the hospital. General information about the app Caregivers can read general information about the Hospital Hero app, Hospital Hero’s mission and the privacy policy. Phase 3: realize To use resources efficiently, it was decided to only develop the app for Android in this phase of the project. To ensure efficient development of the iOS version, it was ensured that all functionalities were equally compatible for iOS. Final refinements were made, resulting in a first version of the Hospital Hero app (minimum viable product, MVP). The final content of the app was drafted with experts on comfort talk. See Figure 3 for a visual presentation of the key features and designs of the Hospital Hero app. Parallel to the app development, a content management system was developed that could, in the future, be used by the hospital staff themselves to manage the app’s content and thereby tailor it to their own hospital context.
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