190 Chapter 6 Interview Experience with the old situation at the outpatient clinic Introduction text: You have been a patient at the Erasmus MC for a number of years. As you have probably noticed, some changes have recently been implemented at the HIV outpatient clinic. These changes influence your visit to the outpatient clinic. We would like to hear from you what you think about the changes and how they influence your experiences with the outpatient clinic. Therefore, we would like to ask you some questions. First, we would like to know how you experienced the care at the HIV outpatient clinic before the changes were implemented, i.e. how you experienced the old situation. Main questions Sub questions and prompts How did you experience the care provision at the HIV outpatient clinic before the changes were implemented? • How many times did you visit the outpatient clinic during one year? • How often did you have a consultation with the doctor? And how many times did you have a consultation with the nurse consultant or nurse specialist? • How often did you contact your nurse consultant or nurse specialist? • Was this enough for you? • Was it clear to you when and for which questions you could contact your nurse? • Did you miss anything during you visit to the outpatient clinic or in the contact with your doctor or nurse?
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