Shannon van Hoorn

191 Patient experiences with VBHC interventions at the HIV outpatient clinic 6 Experience with the consultation structure of the outpatient clinic Introduction text: This year we have implemented several changes at the HIV outpatient clinic. These changes influence how we provide care for patients with HIV, and your visit to the outpatient clinic proceeds somewhat differently than before. In addition, we have started offering telephone and video consultations. Main questions Sub questions and prompts If you followed the new consultation structure at the HIV outpatient clinic, you first had a consultation with the nurse followed by a consultation with the doctor. What do you think of this new consultation structure? What do you think of the change to have one remote consultation instead of a 2nd consultation at the HIV outpatient clinic? • During your visit to the outpatient clinic, did you first have a consultation with the nurse followed by a consultation with the doctor? Or the other way around? • How did you experience having a consultation with both the doctor and nurse on the same day? • Do you feel that more topics are being discussed? Or that topics are explored more? • What do you feel about the time the consultation and/or your visit to the outpatient clinic takes? • What do you think about the frequency of consultations? Do you think once a year is too much or too little? • Were you able to discuss everything that you wanted to with your doctor or nurse? • Do you see advantages or disadvantages of the new consultation structure? • Do you have previous experience with a telephone or video consultation? • What are your experiences with a telephone or video consultation? Do you have a preference for the remote consultation?

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