Chapter 7 134 7.2 Part B – Knowledge tool: The development of the Inclusive eHealth Guide 7.2.1 Main findings In Chapter 4, we synthesized insights from Part A and Isra Al-Dhahir’s contributions to develop the Inclusive eHealth Guide (IeG), a comprehensive knowledge tool designed to support equitable eHealth interventions. The development process of the IeG led to the identification of 16 requirements across system, content, and service levels deemed essential by professionals for such a resource. For the system level, it was crucial to establish an open navigation strategy that accommodates the varied demands of different professional roles, project types, stages, and user groups, alongside presenting information in a concise, visually engaging format. Regarding content, the emphasis was on providing practical, helpful, easily understandable, and scientifically valid information. At the service level, a key requirement was ensuring the guide’s long-term sustainability. These requirements guided the development of the IeG, marking a significant step toward fostering equitable access to eHealth services. 7.2.2 Discussion Through the participatory development of the IeG, we built upon existing resources by filling in some of their gaps. Some existing resources rely on comprehensive textual descriptions to establish credibility, yet this approach can complicate practical application (CEPHIR, 2022; NHS, 2023; WHO, 2019). The IeG builds upon this by presenting information in a visually appealing, easy-to-navigate format. While checklists are commonly used for evaluative benefits (Pharos, 2022), they frequently fall short in providing actionable guidance. The IeG adds to this by providing concrete examples, actionable tips, and practical methods to bridge this gap. While certain resources delve into specific aspects of eHealth development – such as digital comprehension (Pharos, 2022), literacy barriers (Vosloo, 2018), or focusing on particular subgroups like those with low eHealth literacy (Roessingh Research and Development, 2023), – they might be too narrow for broad application. The IeG takes a more comprehensive approach, making it versatile enough for use by a wide range of professionals across various settings, contexts, and stages of project development. The guide’s participatory development process aligns its content and design with the user, thereby improving its relevance and practical applicability. While the number of guidelines for participatory design is growing, the number of guides created through participatory design remains limited (Goundar et al., 2022). As highlighted earlier
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