2 Attitudes toward health, healthcare, and eHealth of people with a low socioeconomic position 33 Concept N Description Quote Autonomy 11 The need one has to deserve autonomy within the healthcare process. “I proposed it [not eating meat] once, however, my general practitioner told me not to do it. […] He didn’t go into depth or asked me why I wanted that. He just advised me to keep eating meat” (Vo4) Authority 10 The amount of authority one perceives their healthcare provider to have. “It is not possible to change something about it yourself. If they say there is no solution then it has to be that way […] yes you know, they are the doctor.” (Vo1) Personal 4 The need one has to be treated on a personal and humane level. It was a nice guy, a physiotherapist. He always brought a ball of Feyenoord (football club in the Netherlands). […] Yes, the soccer I liked. However, all the other stuff, walking around, walking with a sack, and all of that. At a certain moment, I thought like... man. (Vi5). Category: Messages [reception is impacted by] Source Interpretation 4 The extent to which one perceives a conflict between different sources (e.g., healthcare, media, social environment) of health messages. “The website that you visit… It can be that someone wrote it at home, and it is not true. However, it can also be a doctor who wrote it, in that case, it is true.” (Vo1) Nuances 2 The extent to which one can understand and apply nuances within health messages. “Yes, sugar, I have to minimize. […] Everything I have to minimize. Also, Carbohydrates.” (Vi1) Rules 2 The extent to which one interprets health messages as rules. “Recently we have had this [healthylunch café] […] Everything must be healthy, and you are not allowed to eat meat. Well, I really like my piece of meat […]. In that case, just let me be unhealthy. I don’t care; I just really like it.” (Vi5) Doctor as information source 2 The fact that the health-related information came from a healthcare professional or not. “I won’t go and try out stuff from the internet and stuff. It has to come from the doctor.” (Vo1) Category: eHealth [intention to use is impacted by…] Enthusiasm 7 The belief in the positive aspects and potential of eHealth “Yes, I find that really interesting. […] You just have to ask google what you have to do. For example, I bumped my toe a few times, and then you get an answer.” (Vi5) Anxiety 7 The level of anxiety one experiences toward (prospective) usage of eHealth. “It is too complicated. […] They told me I had to download something. Well, they did it for me. I don’t know how it works.” (Vo2) Exposure 5 The extent to which a person is exposed toward eHealth. “I’m not entirely up to date what it can mean to me. Maybe I’m still thinking in the old way. I don’t know what I’m missing.” (Vi3) Trust 1 The level of trust in technology and its related privacy and safety risks. “I always try to protect myself with anti-virus software […] If you have your gates open, you will collect all kinds of unwanted rubbish” (Vi2) Table 2.1 Continued
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