Chapter 2 36 Regarding attitudes toward eHealth, the Eager (48%) and Hesitating (38%) profiles represented the majority of the attitudes and were both characterized by a higher score on enthusiasm. The Hesitating profile could be differentiated based on lower scores on usage, trust, and exposure and a higher score on anxiety. The Indifferent profile was marked by lower scores on usage and enthusiasm. 2.3.3.2 Qualitative enrichment The qualitative data from the questionnaire responses and three focus group discussions clarified and enriched the profiles with contextual information. Table 2.3 presents representative quotes for each profile. Regarding the health profiles, within the Concerned profile, 81% of the questionnaire participants referred to the experience of medical complaints, symptoms, and limitations as a reason for being more conscious about health. Within the Light-hearted profile, 69% of the questionnaire participants referred being healthy and seeing the importance of it. What stood out within the Encumbered profile was that 50% of the questionnaire participants expressed not enjoying healthy behavior and experiencing internal barriers regarding motivation. During the focus group discussions, we found that most participants recognized themselves with the Light-hearted and Concerned profiles. It stood out that some participants mentioned recognizing periods of the Concerned profile, especially when experiencing medical complaints or limitations. The participants did not fully identify with the Encumbered profile but rather ascribed this to an attitude they had in the past, frequently seen in the youth, or an attitude they ‘sometimes’ have. “Sometimes I have, just like [Encumbered], my concerns about things. In that case you can find yourself in a slump. Life is not always going your way.” (Vi10) Regarding the profiles toward healthcare, within the Loyal profile, 92% of the questionnaire participants referred to positive experiences such as good advice, a professional who shows understanding, and additional room for questions and discussion. Within the Detached profile, 46% of the questionnaire participants mentioned distrusting their doctors and not visiting them often. For the Disadvantaged profile, 67% of the questionnaire participants referred to communication barriers such as lack of time, complicated language, feelings of anxiety, and not being taken seriously. During the focus groups, the participants could identify with the Loyal and Detached profile. Regarding the Detached profile, which we positioned as an attitude not wanting to be
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