4 Guide development for eHealth interventions targeting people with a low socioeconomic position 79 formulation of 16 requirements for the final guide design, covering content, system, and service aspects. Table 4.2 presents examples of participant quotes and the resulting requirements. Regarding the system category, the guide is required to have (1) an open navigation strategy that allows different types of users to reach their desired information through multiple pathways instead of a predetermined (closed) navigation route. This should be facilitated by a (2) starting scheme that serves as both a starting and come-back “reference” point to improve the navigation experience. From this starting point, the user should be directed deeper into more detailed and (3) specific information about, for example, the barriers and facilitators. (4) Visual elements should be included, while the amount of text should be reduced, and the overall system should be made visually appealing to make the navigation more enjoyable. Both barriers and facilitators needed to follow (5) a concurrent presentation rather than a sequential presentation that highlighted barriers before facilitators. A balanced depiction is needed to avoid any dominance of one over the other. Long pages should be subdivided and categorized into more digestible (6) shorter separate pages. For the content, the guide is required to provide (7) comprehensible information that is supplemented and made credible with (8) scientific evidence, for example, by referring to literature. The content should provide (9) a realistic user representation to improve empathy toward the target group. This user information should be short and be accompanied with interpretable (10) abstract user information (e.g., tell exactly what the users’ barriers are instead of “hiding” them in a story). The barriers and facilitators should be accompanied by information about the (11) practical application, for instance, by providing examples and practical tips. Finally, (12) the tone of voice should be personal and informal to improve the persuasiveness of and engagement with the content. Service requirements included improving (13) the suitability for different professionals, such as health care providers and developers, which have different needs and goals. In addition, a key requirement was to ensure (14) the long-term viability of the website. This involves considering the costs associated with maintaining the website and ensuring that the information present is constantly up to date. To achieve this, the guide should become (15) a dynamic community hub that connects various instances, people, and research groups for sharing knowledge. Finally, there is a need for increased (16) focus on the implementation of intervention development. This was deemed essential for ensuring the success and impact of interventions within the target group.
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