4 Guide development for eHealth interventions targeting people with a low socioeconomic position 83 4.4 Discussion 4.4.1 Principal findings In this study, we developed an applicable and user-centric guide that supports professionals during the development, adaptation, evaluation, and implementation of eHealth interventions for low-SEP populations. We gained insight into professionals’ needs and preferences regarding system (e.g., presentation of information and navigation structure), content (e.g., terminology and tone of voice), and service (e.g., credibility and viability). Based on these insights, we formulated 16 requirements for the design of the guide. According to these requirements, we developed the final version of the Inclusive eHealth Guide. 4.4.2 Feedback on content and design The professionals found the second iteration of the prototype to be beneficial, useful, and usable. We attribute these findings to the integration of their needs and preferences in both its content and design. On the design level, we found that this second prototype of the website, with its open navigation structure allowing users to switch between general and specific information, was perceived as user-friendly. It is common for researchers to distribute their knowledge through traditional means such as lengthy summaries, reviews, or guidelines (Greenhalgh et al., 2014). However, these methods can be confusing and frustrating for users. Our guide aims to provide accessible information that can be easily accessed by professionals in the field. In terms of content, professionals appreciated the collection of scientific knowledge and applicable information presented in the prototype. Currently, knowledge about eHealth and people with a low SEP is scattered, making it challenging for professionals to obtain a complete understanding of how to develop eHealth interventions for this target group (Al-Dhahir et al., 2022). Our guide could serve as a centralized hub for acquired knowledge in this area, as it would contain all the necessary information for professionals in one place, taking a significant step in uniting this knowledge and facilitating its wider dissemination. 4.4.3 Different user goals Despite not distinguishing between the various roles of professionals during the interviews, the results underscore the fact that professionals who visit the guide have different goals and needs. This highlights that the existing static materials (e.g., summaries, reports,
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