5 Application of the Inclusive eHealth Guide during the development of an eHealth intervention for and with cardiac patients with a low socioeconomic position 99 qualitative and exploratory techniques to learn about the needs, wishes, motivations, and experiences of participants and incorporates them into the design process. It makes use of concrete and visual tools (e.g., workbooks, images, and prototypes) making it more comprehensible for the target group compared to traditional, language-based techniques such as interviews and questionnaires (R.2). The context mapping process included preparation, collection, and analysis stages. In preparation, we developed a workbook based on literature and IeG recommendations. During collection, participants completed workbook assignments to prepare for interviews, focusing on their motivation and experiences during CR, including attitudes, barriers, and facilitators mentioned in the IeG. One assignment involved drawing a “motivation graph” and decorating it with images and quotes provided in an attachment (R.2). Understanding patients’ motivation is key in rehabilitation, helping identify potential disengagement points. The workbook served as a discussion basis during interviews, exploring the motivation and experiences of cardiac patients with a low SEP in rehabilitation. Due to COVID-19, some interviews with health providers were online, while patient interviews were conducted face-to-face in line with governmental regulations. The interviews, lasting about an hour, were audio-recorded. The analysis stage involved thematic analysis of interview transcripts, identifying key barriers, facilitators, and attitudes of patients with a low SEP in rehabilitation. Figure 5.2 Motivation journey, three design opportunities and associated attitudes, barriers, and facilitators. To validate our findings, we created a preliminary patient journey, discussed in a 1.5-hour focus group with patients and health professionals. The journey provides a visual format effective for communicating the findings to the target group (R.2) (Joseph et
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