90 Chapter 4 Table 2 shows client satisfaction based on the CQ-I per question and the four subscales (4-point scale, 1 to 4). The mean satisfaction level varied from 3.98 (SD± 0.11) for the subscale “client satisfaction” to 3.87 (SD± 0.32) for the subscale “information provision”. The scoring for specific questions varied from a mean score of 3.99 (SD± 0.11) for the question “being taken seriously” to 3.80 (SD± 0.54) for the question “possible further examination”. In general, client satisfaction based on the CQ-I was very high. In total, 623 (50.8%) respondents answered the question about general satisfaction (10-point scale). The mean general satisfaction was 9.19 (SD± 0.93). The cohort was then divided into two subgroups: high general satisfaction score ≥9 (n=482, 77.4%) (highly satisfied) and general satisfaction score <9 (n=141, 22.6%).
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