91 Women’s satisfaction of aCTG in primary midwife-led care Table 2: Client satisfaction of respondents who received an aCTG in primary care based on the Consumer Quality Index (n= 1227) Subscale Question* Mean (SD) Overall score 3.96 (0.13) Communication 1) D id the healthcare provider show interest in your personal situation? 3.95 (0.22) 2) D id the caregiver explain things in an understandable way? 3.97 (0.17) 3) D id you have confidence in the expertise of your healthcare provider? 3.95 (0.24) 4) W as your healthcare provider willing to talk to you if things were not well in your opinion? 3.98 (0.17) missing 86 Information provision Overall score 3.87 (0.32) 1) D id the healthcare provider tell you why the examination was necessary in advance? 3.91 (0.36) 2) D id the healthcare provider tell you in advance what the examination entailed? 3.88 (0.40) 3) D id the healthcare provider tell you about the outcome of the examination in an understandable way? 3.88 (0.39) 4) D id the healthcare provider understandably tell you about the possible further examination? 3.80 (0.54) missing 80 Client-oriented care Overall score 3.97 (0.15) 1) D id the healthcare provider give you space to think about what is best for you and your unborn child? 3.94 (0.25) 2) W as the care provider open to your wishes? 3.97 (0.18) 3) W ere you able to ask the healthcare provider the questions you wanted? 3.98 (0.12) missing 72 Treatment Overall score 3.98 (0.11) 1) D id the healthcare provider carefully listen to you? 3.98 (0.15) 2) D id the healthcare provider take you seriously? 3.99 (0.11) 3) D id the healthcare provider have enough time for you? 3.98 (0.14) missing 34 aCTG= antenatal cardiotocography. SD = standard deviation *Women’s’ experiences were rated using a 4-point scale: 1) No, not at all, 2) Somewhat, 3) Mostly and 4) Yes, completely 4
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