10 Chapter 1 5. Sending proof We will send you a complete proof if we think the files are ready. Check this proof thoroughly. This proof will be sent by mailbox mail. If you are not able to receive post or in order to save time, we can send a PDF proof by e-mail. You will receive a track and trace when the proof has been sent. 6. Corrections Are you satisfied with your proof, send us your approval by e-mail as soon as possible. Correct your files or send the corrections to your designer if needed. After receiving your final files, we will send a last final digital proof for approval production. 7. Approval / Order confirmation After you have approved the final files, you receive an order confirmation by e-mail. Check the final specifications of your order. After your confirmation we will start the printing process. 8. Production and Delivery The delivery of your books is in 8-10 working days, depending on your order specifications. Your books will be packed in boxes and shipped to the address you provide. The day before delivery, your books will be picked up here (end of the day) and you will receive an e-mail confirmation with a track and trace from the external carrier. This will show an estimated time of delivery. On the agreed delivery date, someone should be present between 09:00 and 16:00. If no one is present, the delivery will be offered a working day later. Please note, there will be an extra charge for this repeat delivery. You will receive the invoice by e-mail after receiving the books.
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