9 Procedure Procedure You can submit a request for an offer on our website www.ridderprint.nl. A group discount may be offered if you employ our services together with other colleagues. If you are submitting the files yourself, the entire procedure can take 3 to 4 weeks. When the layout is arranged by us, the procedure takes 5 to 6 weeks. The method in this procedure is explained during a call. 1. Request an offer Request an offer without any obligations. We will personally deal with your offer. You can expect to receive an offer within two working days. The offer is all-inclusive, with the exception of VAT. We will be happy to amend our offer in response to your questions or suggested changes. 2. Planning and finalising order If the offer is approved, you will receive a login to your Ridderprint portal. We will ask you to fill in some more details to finalize your order such as; prefered delivery date, need for an ISBN, etc. On the basis of your prefered delivery date, we will make a time schedule. After your order is scheduled you will receive an email with information. 3. Submitting files Upload your files in your Ridderprint portal according to the time schedule. You will find here all your order specifications and help for submitting your files. 4. Checking and feedback We will check your files for: • Image resolution • Embedding fonts • Size • Layout and pagination After we have checked your files, you will receive feedback if necessary. You receive the feedback by e-mail.
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