‘My paper proof does not have spot-UV or Foil printing?’ As about 95% of the total costs for a special finishing are start-up costs (setting up machines, making stamps etc.), we cannot apply this only for one proof. This applies to all special finishing. ‘Can i pick-up the paper proof myself?’ Yes this is possible. Please inform Ridderprint. ‘The colours of the print look different compared to my screen?’ For more information about colour see page 32. Online publication ‘What is an online publication?’ We will put your book including cover online at www.publicatie-online.nl. You will receive a link as soon as it is online. Send this to the people who may view and/or download your book. ‘When does my publication goes online?’ This follows a few days after your approval for production. You will receive an e-mail as soon as it is put online. ‘When do i receive my book digital for the library?’ You will find these in your portal a few days after your approval for production. ‘Is my online publication protected with a password?’ Yes, this is standard procedure and this is your order number by default. You can also choose one yourself. Please let us know also if you want us to remove the password. Shipping ‘When do i receive my books?’ This depends on your order specifications, 8 - 10 working days after your approval for production. ‘When do i receive my hardcover books?’ The hardcovers come directly via our printing partner. This is a separate delivery from the softcover books. We try to coordinate delivery as much as possible but, this can be a few days later. ‘How does the shipping works?’ After production, we pack the books in boxes. We ship them with an over-
RkJQdWJsaXNoZXIy MTk4NDMw